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Refund Policy

Last updated: June 7, 2026

1. Overview

ArmoPot subscriptions are processed by Paddle.com Market Limited (or Paddle.com Inc for US customers), who acts as the Merchant of Record. Paddle handles all payment processing, invoicing, and refund disbursements on our behalf.

This Refund Policy outlines the terms under which refunds may be granted for ArmoPot subscriptions.

2. 14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for new subscriptions. If you are not satisfied with the Service within the first 14 days of your initial subscription, you may request a full refund — no questions asked.

  • The 14-day period begins on the date of your first successful payment.
  • This guarantee applies to first-time subscribers only and cannot be used for subsequent subscriptions to the same or different tier.
  • Refund requests must be submitted within the 14-day window.

3. Cancellation

You may cancel your subscription at any time. Here is how cancellation works:

  • No partial refunds: When you cancel, your subscription remains active until the end of your current billing period. You will not be charged for the next billing cycle. We do not provide prorated refunds for unused time in the current period.
  • Immediate effect: API keys and platform access remain active until the end of the paid period.
  • Annual subscriptions: Cancellation of annual plans takes effect at the end of the annual term. No refund is provided for the remaining months.

4. Eligible Refund Scenarios

Beyond the 14-day guarantee, refunds may be granted at our discretion in the following circumstances:

  • Duplicate charges: If you were charged twice for the same subscription period, we will refund the duplicate charge in full.
  • Service outage: If the Service experiences significant downtime (more than 72 consecutive hours) that materially impacts your ability to use the platform, you may request a prorated credit or refund for the affected period.
  • Billing errors: If you were charged an incorrect amount due to a billing system error, we will correct the charge and refund any overpayment.
  • Unauthorized charges: If a charge was made without your authorization, contact Paddle Support immediately and we will investigate.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals after the initial 14-day guarantee period
  • Downgrades from a higher to a lower tier (you retain access to the higher tier until the end of the billing cycle)
  • Unused API calls, analyst seats, or other plan features
  • Enterprise and custom engagement contracts (governed by individual agreements)
  • Subscriptions where the account was suspended due to Terms of Service violations

6. How to Request a Refund

To request a refund, you may:

  1. Email us: Send a refund request to billing@armologic.com with your account email and reason for the refund.
  2. Contact Paddle: Since Paddle is the Merchant of Record, you can also contact Paddle Support directly for payment-related issues.

We aim to respond to refund requests within 2 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5-10 business days, depending on your payment provider.

7. Refund Method

Refunds are issued to the original payment method used for the purchase. If the original payment method is no longer available, Paddle will work with you to find an alternative refund method.

8. Credits & Prorations

  • Upgrades: When you upgrade mid-cycle, you pay the prorated difference for the remainder of your billing period.
  • Downgrades: When you downgrade, you retain your current tier until the end of the billing period. No credit is issued for the price difference.
  • Service Credits: For qualifying service outages, we may issue account credits that are applied to your next billing cycle instead of a cash refund.

9. Chargebacks

We encourage you to contact us or Paddle Support before initiating a chargeback with your bank or credit card company. Chargebacks are costly for all parties and may result in temporary suspension of your account while the dispute is resolved.

If you believe a charge is unauthorized, please contact us at billing@armologic.com and we will resolve the issue promptly.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

For billing and refund inquiries: